Heather Reynolds

MIS Graduate Student at GCSU



Heather Reynolds

I'm currently an Assistant Vice President/Applications Programming Consultant for Bank of America in Charlotte, North Carolina. I completed my master's degree in Management Information Systems in May 2017 from Georgia College & State University, where I was selected as the Outstanding MMIS Student of 2017. Before starting at Bank of America, I was previously a Release Management Process Optimization Intern for Walt Disney Attractions Technology in Orlando, Florida, and a Graduate Assistant/Web Development Assistant for the Georgia College Center of Design and e-Commerce in Milledgeville, Georgia. I graduated summa cum laude with my Bachelor’s of Business Administration in 2015.


Georgia College and State University
Master’s in Management Information Systems, August 2015 - May 2017
Activities & Societies: Outstanding MMIS Student 2017, GC Women in Technology Founder & President, Upsilon Pi Epsilon, Awarded Scholarship to Attend Grace Hopper Conference
GPA: 4.0

Georgia College and State University
Bachelor's in Business Administration, August 2011 - May 2015
Major: Business Management; Minor: Management Information Systems
Honors: Summa Cum Laude
GPA: 3.92

Work Experience

Assistant VP | Applications Programming Consultant
Bank of America, Charlotte, NC          July 2017 - Present

  • ATM Technology - Security

Release Management Process Optimization Intern
Walt Disney Attractions Technology, Orlando, FL          January 2017 - June 2017

  • Collaborated with release managers to create & update MS Visio diagrams to analyze current release management processes and to identify bottlenecks inhibiting productivity.
  • Established a wiki using Confluence to manage process documentation, to provide visibility for cross-functional team calendars, and to improve awareness of releases planning dates and statuses.
  • Improved automation of release management planning tools to reduce defects and high priority incidents in production.

Graduate Assistant for the Center of Design & E-Commerce 
Georgia College & State University, Milledgeville, GA          August 2015 – Present

Web Development Assistant for the Center of Design & E-Commerce
Georgia College & State University, Milledgeville, GA          May 2016 - August 2016

  • Met with Chamber of Commerce members in 13 rural counties of Middle Georgia to encourage promotion of our web development & support services to their local business owners.
  • Analyzed & improved SEO for current & new customers – one client saw a 2,500% increase in website views over a 2-month period.
  • Planned & organized a lunch and learn event for 60-70 local business owners to learn more about the Center’s services. Read more about our CODEC Lunch & Learn event...
  • Increased the Center’s clientele by 33%, and more potential clients contact the Center every day.


SouthernFabric.com App Development
January - May 2016

  • Implemented Scrum project management to create an app for an online fabric company for Android and Apple devices.
  • Supervised the project as a Scrum Master to ensure sprints were being completed as efficiently as possible.

IT Security Audit
December 2015

  • Evaluated company policies & procedures of a small tech firm to identify potential security flaws.
  • Discovered physical security issues with the current protection of company servers and other hardware in their main office.

Georgia College Athletics Hall of Fame Process Improvement
November 2015

  • Analyzed the current Athletics Hall of Fame induction process that has been shown inefficiency since the process’s founding in 2006.
  • Clarified more specific criteria for induction & delegated proper instructions for inductee selection to committee staff.

Computer Skills

  • Networking 
  • IT Security
  • Database Administration
  • Web Development
  • Business Intelligence
  • Search Engine Optimization
  • Microsoft Visual Basic
  • Microsoft Power BI
  • Microsoft SQL Server
  • Microsoft Visio
  • Microsoft Office
  • Microsoft Server 2012
  • Adobe Photoshop
  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Dreamweaver
  • SAP Lumira
  • Tableau
  • Google Analytics
  • Google Webmaster Tools
  • Scrum Project Management
  • HootSuite
  • cPanel
  • mySQL

Other Experience

Disney College Program Campus Representative 
The Walt Disney Company, Lake Buena Vista, FL       August 2013 – May 2014

  • Marketed the Disney College Program using various marketing materials and methods to over 6,000 students at Georgia College.
  • Planned events for Disney College Program alumni and information sessions for prospective students.

Phone Surveyor
GuildQuality, Atlanta, GA       December 2014 - February 2016

  • Called customers from across the United States to see if they'd be interested in taking over-the-phone surveys about their experience with construction & remodeling companies.
  • Persuaded customers to take the survey and would type responses in a grammatically-correct format.


To contact me, please send me an email at:


or fill out the provided form.
I look forward to hearing from you.

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